Modern businesses need modern IT solutions. No matter what technologies your business depends on, our remote monitoring and management programs are tailored to your needs and dramatically reduce downtime, keeping your business running smoothly.
Managed IT Services
Small and medium-sized businesses have always been challenged by navigating the ever-evolving landscape of business technology. Managed Services refers to external monitoring and management of your company’s IT infrastructure delivered as a regular, budgetable expense. With powerful remote tools, your managed service provider can monitor the health and performance of IT systems, perform proactive maintenance efficiently, and respond with rapid remote remediation when things go wrong. Enjoy more predictable and reliable IT costs, reduced risk to your data and IT assets, and let Novichron Solutions free up your resources so you can focus entirely on your core business activities.
Outsourced IT Department
As a company grows, so does its need for dedicated IT staff to service the technology on which it relies. Even a small 1- or 2-man shop often needs a trusted IT guru close by to advise on, configure, maintain, and often repair business-enabling technology. Organizations with 50-200 employees often need to hire a small IT staff to service all of their needs, but often don’t have the time, experience, or expertise to hire and train them, and hiring qualified IT staff is very cost-prohibitive. Luckily, cloud technology has dramatically shifted the way in which IT professionals perform their day-to-day work, to the point where the vast majority of IT problems can be solved remotely. With Novichron Solutions as your outsourced IT department, your business can save 50 to 80 percent on IT expenses.
Benefits
- Customized Service – We know that every business has different needs, priorities and budgets, so we offer unique, customized plans for any budget or business size.
- Predictable Costs – We reduce the need for costly emergency maintenance by offering a predictable monthly cost for proactive service and a discounted rate on any service outside of contract.
- Reduced Downtime – We ensure maximum productivity by constantly monitoring your network for potential vulnerabilities or system failures to reduce costly downtime.
- Always Available – We strive to be there for you whenever you need us.
Break-Fix Model
- An IT problem occurs.
- You discover the problem.
- You place a phone call for support.
- You describe the problem to the best of your ability.
- Solution Provider technician spends time travelling to your site, or uses remote access tools to start digging around for the cause of the problem.
- Problem is diagnosed.
- Problem is resolved.
Novichron Solutions gives you comprehensive reports every month and quarter to show work performed, identify issues, and support optimized IT budgeting.
RESULTS
- Unpredictable service fees.
- Higher costs when problem resolution proves time-consuming.
- Depending on affected devices, downtime occurs and the associated costs mount (lost opportunities, lost productivity, and more)
- With little or no historical performance data, diagnostics can take longer; and failing parts that have gone undetected must be ordered, often creating further delays.
Managed Services Model
- Novichron Solutions is alerted before or as the problem occurs because best practices monitoring and alerting is in place.
- Novichron Solutions instantly and accurately diagnoses problem in the Service Center.
- Novichron Solutions conducts rapid remote remediation from the Service Center and resolves the problem in less time than it would take to find coat and keys.
RESULTS
- You get the right technology expert on the job from the start, with fast, reliable resolution.
- Your team stays focused on core business activities.
- Many issues are detected and resolved proactively before you even notice.
- Downtime is significantly reduced or even eliminated, no more costly surprises.
Services Included in our Default Service Plans
| Reactive | Proactive | Managed | |
|---|---|---|---|
| 24/7/365 System Monitoring | |||
| 24/7/365 Network Device Monitoring | |||
| Cloud Backup | |||
| Remote Desktop Support | |||
| Reporting | |||
| Avast Business Antivirus | |||
| Antivirus Pro Plus Upgrade | |||
| Proactive Maintenance | |||
| Patch Management | |||
| End-Point Security Management | |||
| Network Health Checks | |||
| Quarterly IT Meetings | |||
| Virus & Malware Remediation | |||
| Premium Remote Support (24×7) | |||
| Help Desk Support |
Service plans will be tailored to fit your business’s specific needs.